Waitrose & Partners Cambridge

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updated on 14 November 2019 Uberall PowerListings

Food hygiene

Name:

Waitrose

Business type:

Retailers - supermarkets/hypermarkets

Local authority:

Cambridge City

Date of inspection:

24 April 2018

Risc scoring:

Hygienic handling of food is considered to be good

Cleanliness and condition of facilities and building are rated good

Management of food safety is also considered to be very good

Last update from FSA 14 November 2019

Opening Times

FridayFr
07:00 – 21:00
SaturdaySa
07:00 – 21:00
SundaySu
10:00 – 16:00
MondayMo
07:00 – 21:00
TuesdayTu
07:00 – 21:00
WednesdayWe
07:00 – 21:00
ThursdayTh
07:00 – 21:00
Closed.
Opens in  6 h 41 min.
6 h 41 min

Description

A British chain of supermarkets, specialising in fresh organic produce and quality groceries including own-brand items. At Waitrose & Partners, it is the people who make the difference. Visit our website or your local branch to explore a world of fine food and drinks, household staples and toiletries.


Keywords:
Supermarkets, Gourmet Grocery Shop, Bakery, Butchers, Fishmonger
Products
Meat Products
Services
Customer Toilets, Packing Assistance, Foreign Exchange, Baby Change Facility, Welcome Desk, Parent / Child Car Parking, Disabled Car Parking, Car Park, Community Matters, Lottery Counter, Cash Point, Carry To Car Service, Next-Day Johnson's Dry Cleaning, Wheelchair Trolleys Available, Quick Check / Quick Pay, Assistant Dogs Welcome, Coffee Machine, Accompanied Shopping
Categories
Supermarket, Grocery store, Gourmet grocery store, Wine store, Hostel
Waitrose & Partners Cambridge is listed in the following categories:

Reviews

, 09 May 2019

I rang the store at 7.30am and 8.30am and each time got a recorded message telling me they were experiencing high call levels (hard to believe at that time of morning)- please try later. At 9.10am the phone was answered and I was put through to Customer Service, but there was no reply. The first operator promised that someone from Customer Service would call me back. 6 days later, not having received the promised call, I rang again. Again Customer Service were too busy to respond. When I complained strongly to the operator I was miraculously put through, which suggested that initially they simply could not be bothered. When I complained in store that my wife, who is disabled and has a blue badge parking permit, could not use the disabled parking spaces because some were occupied by vehicles which were not displaying blue badges, I was given the excuse that they normally checked frequently to ensure that disabled spaces are only occupied by blue badge holders, but the man responsible had reported sick that day. When I later complained by phone I was given the completely different excuse that anyone with limited mobility can use the disabled spaces without necessarily displaying a blue badge. My experience of Waitrose Customer Service is consequently that customers are treated with contempt, as an unfortunate nuisance to be fobbed off with any excuse. I feel like I have been paying premium prices for second rate service. Waitrose may have got rid of an inconvenience on this occasion, but they have lost a customer for life

, 28 February 2018

At Waitrose Trumpington, Some managers and supervisors are only keen to serve you if you are white! if you are from a different background, you will be shown hatred and repulsion! So bizarre and backward in the 21th century! Customers must be treated equally and regardless of their skin colour! Customers are paying for the goods, they deserve better!
Comment

by 15 May 2018

This is utter nonsense. I've been shopping weekly at Trumpington for years, and have never seen any sign of this sort of behavior from the staff. Their behaviour has always been impeccable.
Comment

by 15 May 2018

This is utter nonsense. I've shipped at Trumpington for years, and have never witnessed this sort of behaviour. The staff have always behaved impeccably to everyone.

, more than 2 years ago

Mackerel pate and waitrose fishcakes be very careful as found BONES !! Not safe for young children or vulnerable adults Disappointed as tasted very nice otherwise !

, more than 2 years ago

I wonder if there's a conspiracy against smokers in Trumpington Waitrose; you've been running out of Golden Virginia for weeks and today you had nothing and no extra fine tips.

, more than 2 years ago

This rating is for the kind and helpful staff at Waitrose Trumpington. Lynette, Andrew (trolley duty) and Jakob (security) could not have tried any harder to find a wheelchair for me but sadly were left embarrassed. This happened last Thursday afternoon when it was a very quiet shopping day. There was one wheelchair in use and that was all. It would appear that one had been stolen when and by whom? such a mean act, one was in the workshop and goodness knows if there is another one lurking somewhere, although it was thought it is around. Lynette has sent off a request for more. Thank you. Lynn

Yably

Waitrose & Partners Cambridge

4.24 from 5

Good

200 Reviews

Yably

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